Spoken by one of the wiset men I know - Dr. John Townsend. Some of the best of the best to truly understand the human condition - we all just want to be heard and our thoughts and feelings validated - not necessarily agreed to - and to know that we matter, we count. To be disregarded, written off, is the meanest, most evil thing you can do to someone. No communication is cowardly and harmful to society. Grab your journals as you're going to want to take notes to refer to as, this stuff is life-changing for sure.